We are a leading provider of outsourcing, IT, consulting and technology services, and one of the largest employers in the service sector in Poland. Our Łódź branch is the largest branch of Infosys Limited outside India - a giant on the international market of modern business services. We operate on the basis of Business Process Management (BPM), thanks to which we actively respond to the needs of customers in a dynamically changing market.
We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.
We employ 2,300 highly qualified specialists from 64 countries to provide daily services to over 27 clients in 28 languages. The main areas of specialization of our center include: tax services, business data management, financial, accounting and purchasing services, business transformations, handling logistics processes and risk management.
We work with leading representatives of various sectors of the world economy, incl. FMCG, mining, manufacturing, automotive, insurance, financial and technology companies.
We offer to the candidates:
- Performance bonus twice a year
- Employee referral program bonus
- Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
- Access to training platform (self-learning), domain/soft/technical skills training
- Possibility to use foreign language on a daily basis
- Private medical care at Medicover (with possible extension to family members)
- Reimbursement of Multisport card or points on MyBenefit platform
- Attractive group insurance
- Access to well-being platform, free meetings with a psychologist included
- Stable employment based on an employment contract
- No trial period
- IT equipment is provided by the Company
- Bonuses from the Social Fund
- Flexible starting hours
- Opportunity to participate in charity, sports and well-being events
- Hybrid mode (2 work days from the office per week)
Recruitment stages:
CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback
Infosys Poland Sp. z. o. o. Lodz
We are looking for a candidate with:
- Knowledge of German (C1-C2) English (min. B2)
- Experience in similar position (Team Leader, Process Leader, SME, TL deputy)
- Preferred 3- 5 years of experience within supply chain, procurement or customer service field
- Strong analytical and problem-solving skills
- Strong interpersonal skills
- Strong time management, organizational, and prioritization skills
- Ability to adjust quickly to new processes and procedures
- Ability to work and make decisions independently in a fast-paced environment
- Ability to proactively identify and resolve problems
- Team player who helps create a result focused and motivating team environment
- Practical knowledge of ERP / CRM systems
Your key activities:
- Manage delivery of services as per the agreement with Client
- Act as a point of contact for general support and issue resolution within Supply Chain / Inside Sales team.
- Manage delivery of service, ensuring good quality and timely delivery
- SPOC for Supply Chain / Inside Sales related issues, improve processes and metrics
- Provides analytics on Supply chain / Inside Sales for senior leadership to make decisions
- Lead the team.
- Act as a point of contact for general support and issue resolution within the team and with Client.
- Continuous improvement.
- Effective communication with the customer and sales team
- Cooperate with internal functions to resolve customer queries
- Identify transformational initiatives
- Motivate the team to meet and exceed SLAs
- Root cause analysis and suggest improvement opportunities
CV
Umowa o pracę
Infosys Poland Sp. z o.o.
- Płatna: Tak
- Stanowisko: Starszy specjalista (senior)
- Miejscowość: Łódź
- https://www.infosysbpm.com/poland.html
- ul. Pomorska 106 A
- 91-402 Łódź
- +48 42 278 15 00