We are a leading provider of outsourcing, IT, consulting and technology services, and one of the largest employers in the service sector in Poland. Our Łódź branch is the largest branch of Infosys Limited outside India - a giant on the international market of modern business services. We operate on the basis of Business Process Management (BPM), thanks to which we actively respond to the needs of customers in a dynamically changing market.
We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.
We employ 2,300 highly qualified specialists from 64 countries to provide daily services to over 27 clients in 28 languages. The main areas of specialization of our center include: tax services, business data management, financial, accounting and purchasing services, business transformations, handling logistics processes and risk management.
We work with leading representatives of various sectors of the world economy, incl. FMCG, mining, manufacturing, automotive, insurance, financial and technology companies.
We offer to the candidates:
- Performance bonus twice a year
- Employee referral program bonus
- Access to training platform (self-learning), domain/soft/technical skills training
- Private medical care at Medicover (with possible extension to family members)
- Reimbursement of Multisport card or points on MyBenefit platform
- Attractive group insurance
- Additional social bonuses
- A chance to develop SAP, MDG and reporting skills
- Internal training program
- Stable employment based on an employment contract
- No trial period in the contract
Infosys Poland sp. z. o. o. Lodz.
Requirements:
· Italian at minimum C1 level
· English at minimum B2 level
· 2 years of experience in customer service from
corporate environment (HR Operations or HR Payroll experience preferred)
· Willingness to develop in HR
· Good knowledge of MS Excel and Word
· Strong communication and analytical skills
· At least secondary education
· Ability to anticipate client needs and
proactively solve problems
· Capability to participate in client meetings and
manage assigned tasks on time
· Attention to detail and awareness of
GDPR-related aspects
· Time management skills – multitasking role
Responsibilities:
- Timely handling of HR-related tickets
- Accurate logging of all inquiries in the ticketing system
- Taking ownership of client-reported issues
- Performing follow-up actions in case of escalations
- Participating in client discussions regarding HR processes
- Handling incoming calls – service line
- Achieving quality goals and SLA targets
CV
Permanent employment
Infosys Poland Sp. z o.o.
- Paid: Yes
- Company Position: Regular Specialist
- City: Łódź
- https://www.infosysbpm.com/poland.html
- ul. Pomorska 106 A
- 91-402 Łódź
- +48 42 278 15 00